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INMADEIRA HOTEL BANK PLATFORM - A TOOL TO SUPPORT CRISIS SITUATIONS AT THE INTERNATIONAL MADEIRA AIRPORT

Scope

Following the frequent crisis situations at the International Madeira Airport, it was crucial to discuss and find a global solution that minimized the effects inherent in these occurrences.

The Challenge

In order to develop an efficient solution that responded to the needs of all stakeholders, a working group was set up: the Madeira Regional Government, ACIF-CCIM and ANA- AEROPORTOS DE PORTUGAL. This joint participation was crucial to identify the problems underlying the anomalous situations of Madeira Airport and, specifically, to find a simple and transversal solution to the needs of all stakeholders - affected passengers, handling companies and accommodation units.

The platform approach

Taking advantage of a regional infrastructure with Expedita's technology and under management of ACIF-CCIM / GesTools ASP, which is already operational and proven in online booking management, the InMadeira Hotel Bank platform was developed.

Developed on the basis of the inMadeira Cloud service, the InMadeira Hotel Bank platform allows the management of hotel reservations for the affected passengers.

The InMadeira Hotel Bank platform is a useful tool that allows a quick response by all those involved in the critical events registered at Madeira Airport.

Acting as facilitator of the processes between those who reserve and who provides the accommodation, the platform simplifies the communication between the handling companies and the accommodation units.

The results

The solution underlying the InMadeira Hotel Bank platform is to act as an efficient tool for situations of inoperability at Madeira Airport, minimizing the unfavorable impacts of these occurrences for both professionals and affected passengers.

It seems unquestionable that the use of the platform by the handling companies and the accommodation units will not only contribute to a better management of the processes, information and communication, but will also benefit the image of Madeira destination.

Contact
  Portugal
  geral@inmadeira.com
  +351 291 649 980